In constantly pursuing innovation and evolution, AI has taken the definitive step toward a new and exciting horizon: Generative Artificial Intelligence. This branch of Artificial Intelligence (AI) is redefining the …
When we discuss CRM, we often refer to two specific scenarios: a call center that stores customer contact information and records their inquiries or issues and another case where potential …
Currently, data in all fields generates valuable information that can be utilized for commercial, operational, and research purposes, among other practices. In companies, the activities we carry out are recorded …
Designing a technological service is usually worked out and standardized according to how revenues are received. But, at the same time, it defines the expenses that the operation of the …
Technological innovation has been changing our lifestyle and how we do business. Therefore, companies must make changes to respond quickly and efficiently to the challenges of accelerated technological development. But …
How has artificial intelligence influenced society? The development of artificial intelligence (AI) is rapidly changing the way we live and work. With the help of AI, we can perform tasks …
Written by Jorge Andrés Morales Sepulveda, ITSM Consultant & Support Coord de BPS
1: Defining IT services The first point is a question of order. It is necessary that the IT department is not a place where the survival of the fittest prevails …
Recent surveys have shown that the business is increasingly involved in managing the IT department because it is more important within the strategies. Therefore, it is essential to be more …
-…This administration is going to focus on customer service. It is the trend of big companies, like us, and things here will change… -These were part of the generous words …
